Author Topic: Help Desk  (Read 6666 times)

Thomas

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Help Desk
« on: October 12, 2010, 12:48:46 PM »
We are currently using SipceWorks for our help desk.  But it has so many additional features, which make it drag like molasses.  I was going to sign up for the Activant / Prelude help desk, because I like the Prelude desk pretty well, but the price is a little steep.

So, I am looking for a good alternative, similar to the Prelude desk, which is not too expensive.  I was wondering if anyone has any experience with inexpensive help desks, which can be hosted locally on a PC.

I like this forum, but it would probably be a little difficult for people to reassign posts to different users - IT staff.
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DonQuixote

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Re: Help Desk
« Reply #1 on: October 14, 2010, 02:59:07 PM »
We currently use Clientele HelpDesk from Epicor Software Corp and have been happy with it for years.

Alex Copeland

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Re: Help Desk
« Reply #2 on: May 13, 2012, 01:25:09 AM »
We have been using Redmine <http://www.redmine.org/> for almost two years now.  It's a really slick system and will do AD/LDAP authentication. It's free and will run nicely on a virtual machine.

You can also check out OSTicket <http://osticket.com/>.  Also free.

We used the Ticketsmith module from Dotproject (free) for about 5 years, but I wouldn't recommend it -- we hacked it up quite a bit to make it do what we wanted.

If you're willing to pay for something, IssueBurner looks pretty decent. <http://issueburner.com/b/pricing>.